Shipping policy

Thank you for visiting and shopping at www.dementiaaide.com. Following are the terms and conditions that constitute our Shipping Policy: 

Domestic Shipping Policy: 


Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or Holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipment rates & delivery estimates

 Shipment Method
Carrier
Estimated Delivery Time
Shipment Cost
Standard Shipping 
USPS or UPS
3-5 business days
FREE
Express Shipping
USPS or UPS
1-3 business days
$25.00


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, duties, and taxes

Dementia Aide, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Dementia Aide, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy: 

International shipping locations

International shipping is available to Canada & the United Kingdom.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or Holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipment rates & delivery estimates

 Shipment Method
Carrier
Estimated Delivery Time
Shipment Cost
Standard Shipping 
USPS / Canada Post / Royal Mail
10-20 business days
$35.00


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, duties, and taxes

Dementia Aide, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Dementia Aide, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.